Privacy Policy

1. Who we are

Adel Cosmetics is the commercial name used on this website by Ningbo Yadai Cosmetics Co., Ltd., an OEM/ODM cosmetics manufacturer located at 788 Yangming West Road, Yuyao, Ningbo, Zhejiang, China 315400.

For privacy questions or requests, contact us at sales@adelworks.com.

2. Scope of this policy

This policy applies to personal information processed through adelworks.com and related communications initiated through this website. It does not govern third-party websites or services linked from our website, including WhatsApp, LinkedIn, TikTok, or your email provider.

3. Information we collect

Information you provide

When you submit an inquiry, we may receive your name, email address, phone or WhatsApp number, business type, product interests, estimated quantity, branding requirements, project requirements, and any other information you choose to include. The website sends this information through our secure server-side form service to sales@adelworks.com. Our email delivery provider processes the message solely to deliver it.

Information collected automatically

When you visit the website, our hosting, security, analytics, and advertising technologies may process IP address, approximate country or region, browser and device type, operating system, referring page, pages viewed, timestamps, website performance, cookies or similar identifiers, and interactions such as page views or button clicks.

Please do not include health, financial, government-identification, or other sensitive personal information in an inquiry.

4. How we use information

• To respond to inquiries, prepare quotations, discuss samples, and take steps toward an OEM/ODM business relationship.
• To communicate about products, factory capabilities, production, quality, logistics, and customer support.
• To operate, secure, troubleshoot, and improve our website and services.
• To understand website traffic and how visitors use our pages.
• To measure advertising performance and improve our marketing, including through TikTok Pixel.
• To maintain business records, prevent misuse, establish or defend legal claims, and comply with applicable law.

5. Legal bases

Where applicable law requires a legal basis, we process inquiry information to take steps at your request before entering a contract and to perform a contract; to pursue legitimate interests in operating our business, securing and improving our website, and responding to business contacts; to comply with legal obligations; and, where required, based on your consent for cookies, advertising, or marketing. You may withdraw consent where processing relies on consent, without affecting earlier lawful processing.

6. Cookies, analytics, and TikTok Pixel

Our website uses Cloudflare services for hosting, security, performance, and privacy-focused website analytics. Cloudflare may process network and device information to deliver and protect the website and to provide aggregated traffic information.

We also use TikTok Pixel, provided by TikTok, to measure page visits and advertising performance and to improve campaign delivery. Depending on your browser, location, and TikTok settings, the Pixel may process IP address, timestamp, user agent, cookies or similar identifiers, page metadata, referring information, and website interactions. TikTok may use this information under its own terms and privacy policies.

You can restrict or delete cookies through your browser settings. Blocking cookies, scripts, or tracking protection may limit analytics and advertising measurement but should not prevent you from viewing the main website. For more information, review TikTok's Privacy Policy and Cloudflare's Privacy Policy.

7. How we share information

We may share personal information only as reasonably necessary with:

• Our authorized sales, product-development, operations, quality, production, and management personnel.
• Website hosting, security, analytics, advertising, communications, and IT service providers, including Cloudflare, Resend, and TikTok.
• Suppliers, logistics providers, professional advisers, and other business partners when needed to evaluate or perform your project.
• Authorities or other parties when required by law or necessary to protect rights, safety, and security.
• A successor in connection with a merger, restructuring, financing, or transfer of all or part of our business, subject to appropriate safeguards.

We do not sell personal information for money. Some privacy laws may treat the use of advertising technologies such as TikTok Pixel as “sharing” or targeted advertising. You may contact us to request that we stop using your information for such purposes, subject to applicable law and technical limitations.

8. International transfers

We are based in China and may process information there. Our service providers and business partners may process information in other countries. Privacy laws in those locations may differ from those where you live. Where required, we use appropriate contractual or other safeguards for international transfers.

9. Data retention

We keep inquiry and business-contact information for as long as reasonably necessary to respond, develop a potential project, manage an active business relationship, maintain required records, and resolve disputes. Unless a longer period is required by law, contract, an ongoing project, or a legal claim, we generally aim to delete or anonymize inactive inquiry records within five years after the last substantive communication.

Website logs, analytics data, and advertising identifiers are retained according to our configuration and the relevant service provider's retention terms. TikTok states that certain Pixel cookies may remain for up to 13 months from their last use.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

11. Your privacy rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, portability, or a copy of your personal information; object to certain processing; withdraw consent; or opt out of certain targeted advertising or sharing. You may also have the right to complain to your local data-protection authority.

To exercise a right, email sales@adelworks.com with the subject “Privacy Request.” We may ask for reasonable information to verify your identity and request. We will respond within the period required by applicable law.

12. Children

This website is intended for business customers and is not directed to children. We do not knowingly collect personal information from children through the inquiry form. If you believe a child has provided information, please contact us so we can review and delete it where appropriate.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our website, services, providers, or legal obligations. We will post the revised policy on this page and update the “Last updated” date. Material changes may be communicated by additional reasonable means where required.

14. Contact us

Ningbo Yadai Cosmetics Co., Ltd. / Adel Cosmetics
788 Yangming West Road, Yuyao, Ningbo, Zhejiang, China 315400
Email: sales@adelworks.com
WhatsApp: +86 137 5749 5779